Return Policy

(A consumer is defined as entering into a legal transaction for a purpose that is not primarily of a commercial nature or carried out within the framework of an independent business activity.)

We hereby inform you that cancellation of an order is possible provided that the product has not been shipped or manufactured. In the event of such cancellation, a full refund will be granted. It is important to note that we cannot enable cancellation of an order if the product has already been delivered to the consumer.

Refund (if applicable)
We accept returns of products. Consumers have the right to submit a return request within 14 days of receiving the item.

To qualify for a return, the product must be unused and in the same condition as when it was delivered. The product must also be in its original packaging. When requesting a return, the consumer must provide a receipt or other proof of purchase.

The specific return address is located in China, and the full address can be obtained via the provided link on our website. It is of utmost importance that the consumer contacts our customer service team before taking any return action to discuss the matter.

We would like to emphasize that we cannot accept returns if this communication requirement has not been met. We strive to provide a smooth and satisfactory returns process for our customers, and initiating a dialogue with our team is an essential step in ensuring an efficient returns process. For any questions or clarifications regarding our returns policy, please contact our customer service team. We are here to assist and resolve any issues that may arise. Please contact our customer service to obtain the return address.

Important information
Products that have been ordered individually or that are personalized are exempt from the 14-day refund right.

Please note that products that are on sale or on promotion may be subject to return restrictions. We recommend that you carefully review the product description before making a purchase.

If the return is initiated by the consumer, the consumer will be responsible for the costs incurred in connection with delivery. The specific cost should be based on the shipping option chosen by the consumer.

If the goods received are damaged or defective as a result of our mistake, the consumer will not be liable for the delivery costs in this case.

The consumer will not be charged for any storage fees in connection with the return of the product.

Compensation (if applicable)
Upon receipt and inspection of the returned product, a receipt will be sent to the consumer via email. The consumer will also be informed whether the refund is accepted or rejected. In the event that the refund is accepted, it will be processed and automatically returned to the credit card or original payment method used, within a set timeframe.